HELPING CONTACT CENTRES SUCCEED
BY PUTTING STRATEGY INTO ACTION

Managing Partner of Contact Strategies

T: 519-471-9797
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Deborah Morden is a Managing Partner of Contact Strategies. Deborah has been actively involved in the contact centre industry for over 25 years, working with over 200 centres in Canada, US and Latin America, assisting her clients in the business and strategic planning, design, implementation and optimization of their sales, marketing and customer service contact centre operations. Prior to starting her own consulting firm in 1996, Deborah was employed by a major Canadian telecommunications company as a Senior Management Consultant. She assisted a variety of organizations in determining their sales and servicing needs and providing creative operational and telecommunications solutions.

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Managing Partner of Contact Strategies

T: 416-526-7699
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Jane Finn is a Managing Partner of Contact Strategies and a hands-on practitioner with more than 25 years of contact centre experience. Jane has a B.A. in Political Science and an HR Diploma.

Jane started her career as a Credit Analyst with an international reporting agency and rapidly progressed through the organization, holding a number of positions related to the development and implementation of specialized job functions, workload analysis, job evaluation, performance assessment, training, contact centres and operations management.

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Our Partners

As the need for professional and specialist support has grown within the contact centre industry we have built long-term relationships with an extensive network of trusted consulting partners.

These individuals and firms all have proven track records for delivering results and share our approach to quality and service delivery. These partnerships complement and extend our areas of expertise and allow us to scale up efficiently and effectively for any size of project, ensuring that you always have access

Nielsen IT Consulting Inc. (Nielsen IT) provides additional depth and breadth to our team in the areas of contact centre technology, unified communications and IP/telephony. For over 20 years, we have worked together on several client engagements to provide the best contact centre solutions. To learn more about Nielsen IT and their consulting practice, please visit www.nielsenitconsulting.com.