HELPING CONTACT CENTRES SUCCEED
BY PUTTING STRATEGY INTO ACTION

Oct 23, 2013
Contact Strategies
Poor communication breeds contempt and increases costs. Earlier this week I contacted our Internet service provider because we were having speed and access issues.  Apparently the solution was to ‘upgrade.’ I was reluctant to do this as in the past making these simple service changes invariably resulted in unscheduled down time and much angst.
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Jul 25, 2013
Revue Design

When it comes to training folks to be successful contact center representatives, you know that it’s more than imparting product knowledge or processing details.

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